We know you may have a lot of questions about COVID-19, QCH, and how to get more information. We're here to help you, so we've put together this list of commonly asked questions.


Should I go to my appointment at QCH?

QCH remains open, although some of our services operate on a smaller scale. Patients whose appointments have been postponed have received a call or will receive a call shortly.

The hospital is safe for patients.

Can I visit a patient in the hospital?

For everyone's safety, visitors are currently not permitted at QCH. Thank you for your support in keeping our patients safe.

QCH is testing patients who may have COVID-19. Is it still safe to come to my appointment?

Yes, of course. The hospital has measures in place to prepare for, detect, and respond to any potential cases – and to help prevent the spread of infection.

I have flu-like symptoms. Should I still come to my appointment?

If you are experiencing flu-like symptoms, we ask that for everyone’s safety, you do not come to the hospital at this time. You should call ahead to the clinic in case it is necessary to reschedule your appointment if your appointment is not cancelled.

Will I get sick if I come to the hospital?

Your safety is important to us. We have safety measures put in place to prevent the spread of infections. It is also important to wash your hands frequently, including when entering and leaving the hospital and before eating or drinking.

Do you have enough supplies to treat me?

QCH – like other hospitals in the region – has supplies put aside for events like this. We have appropriate supplies to get us through a hurdle should we face one.

Might I be sharing a room with a COVID-19 patient?

If a patient is suspected of having COVID-19, they are put on isolation precautions – they would not be sharing a room with a patient admitted for other medical reasons.

Do you have enough room for COVID-19 patients?

We have a tiered surge plan identifying space and staffing in the event of an increase of COVID-19 patients.

Are you able to handle a pandemic?

We have decades of experience dealing with new viruses and a strong patient care team. There is work happening at every level, planning for different scenarios and ensuring we are ready for patients who might need acute medical attention.

What can I do to prevent my loved ones and myself from getting COVID-19?

To better protect the people around you:

  • Wash your hands often with soap and water or use hand sanitizer
  • Wear a mask when you leave home
  • Stay 6 feet apart from others outside of your household
  • When you cough or sneeze, cover your mouth and nose with a tissue or into your arm
  • Stay home if you are unwell

Where can I go to get more information?

Ottawa Public Health has the most up-to-date information on their website. We encourage you to go there for more detailed information about COVID-19.