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Your Hospital Visit

Our goal is to make your visit to the hospital as pleasant as possible. Whether you are coming to QCH for an appointment at one of our many clinics, for day surgery or for a longer stay as a patient in the Hospital.

Here is some helpful information to guide you:

  • Admissions

  • Billing and costs

  • Directions, parking and maps

  • Patients’ Rights and Responsibilities

  • What to bring for your stay

  • Helpful information for patients & visitors

  • Your healthcare team

Please access our online Patient Services Directory.

Bring only the minimum personal belongings (clothing, etc.) with you to hospital. Your planned stay will be short, patient rooms are small, and there is limited storage.

Ethics Consultation Service

Patients, families and staff make difficult decisions every day at our hospital. There is a professional who can help you work through this. Our Ethics Consultation Service helps patients, families and the health care team reach common ground. For more information, read our QCH Ethics Consultation Form.

Nursing Bedside Shift Report: Be a Partner in Your Care

At Queensway Carleton Hospital, we value you and your family as important members of the care team. Nursing Bedside Shift Report is being introduced on in-patient units in the Hospital. Being a partner in your care helps you get the best care possible in the hospital. Taking part in Nurse Bedside Shift Report is one way we can partner together for quality care.

 

What is Nurse Bedside Shift Report?

We want you to be involved in shift changes to make sure you get high quality care. Nurse Bedside Shift Report is when the Nurses going off and coming on duty meet by your bedside to talk about your care. This gives you a chance to meet the Nurse taking over your care, ask questions, and share important information with your Nurses. Nurse Bedside Shift Report does not replace the conversations you have with your Doctor.

You can invite a family member or friend to stay during Nurse Bedside Shift Report. We will only talk about your health with others when you say it is okay. If you are in a shared room, your family members may be asked to leave when the Nurses are doing report with your roommate.

 

What Should I Expect?

During Nurse Bedside Shift Report, the Nurses going off and coming on duty will:

  • Introduce themselves to you and anyone with you.
  • Invite you to take part. You should decide who else can take part with you.
  • Talk with you about your health, including the reason you are in the hospital and what is going on with your care.
  • Check the medicines you are taking. The Nurses will look at your IVs, injuries, and may also discuss upcoming tests or labs.
  • Ask you what could have gone better during the last shift and what you hope to do during the next shift. For example, you may want to get out of bed for your meals. The Nurse will try to help you meet this goal.
  • Encourage you to ask questions and share your concerns. If needed, the Nurse coming on duty may come back after the Bedside Shift Report to spend more time discussing your concerns.

When is Nurse Bedside Shift Report?

Nurse Bedside Shift Report at the Hospital usually happens every day between 7:15 -7:45 am and 7:15-7:45 pm. It usually lasts 5 minutes. Sometimes, it may occur at other times during the day, such at 3:30 pm or 11:30 pm.


What Should I Do?

 

  • Listen. You are an important part of the health care team. We want you to have complete and timely information about your care.
  • Speak up. If you have questions or concerns, Nurse Bedside Shift Report is the perfect time to raise them.
  • Ask questions if something is confusing. If the Nurses use any words or share any information you don’t understand, feel free to ask them to explain it.