Patient Portal

Your health information in the palm of your hand

As part of a broader move towards electronic health records, this Patient Portal will give you the ability to see your records 24/7, no matter where you are.


Your account will allow you to:

  • Attend Virtual Visit consultations
  • See lab results and medical reports
  • Medications prescribed at discharge
  • Visit and appointment history
  • Dates and details for scheduled appointments

Your personal information and health records will remain secure, and only accessible to yourself and anyone you choose to give access to.

 

To log in you will need to visit Connected Care and enter your user name and your password.

 

Log in to connected care


The Patient Portal is available in English, French, and Spanish. You can change the language of the Portal by clicking on the language button at the bottom of the home page.

 

Access your health records on iPhone

Using your iPhone, you can access your health record via the Apple’s Health app using your existing Connected Care Patient Portal account login. Using this integration, you will have the ability to see your health records – 24/7, no matter where you are. You will be able to see:

  • Test results,
  • Medications prescribed at discharge, and
  • Visit summaries

Viewing the Connected Care Patient Portal through Apple Health is completely voluntary.

 

Health Records on iPhone was designed to protect patients’ privacy through a direct, encrypted connection between the user’s device and the health care organization. Downloaded health records data is stored on the device and encrypted with the user’s passcode, Touch ID or Face ID.


If you would like to set up this integration, follow the steps outlined in this short video tutorial or download these instructions.


Apple Health FAQs

Can I access my Connected Care Patient Portal account to access my records through the Health app?

Yes, the Apple integration is available today from your iPhone or other iOS device with the Health app.

Do I need a Connected Care Patient Portal account to access my records on the Health app?

Yes, users must be enrolled in the Connected Care Patient Portal to benefit from the integration of Health Records in the Health app.

How can I be sure my personal health information is secured?

Health Records on iPhone was designed to protect patients’ privacy through a direct, encrypted connection between the user’s iPhone and the health care organization. Downloaded health records data is stored on-device and encrypted with the user’s iPhone passcode, Touch ID or Face ID.

Is this only available for Apple users, or will Android devices have the same capacity?

The integration of the Connected Care Patient Portal is only available with the Health app at the moment. When this becomes available on Android devices, we will inform our clientele.

Will I see everything that I find in the Connected Care Patient Portal within the Health app?

The Health Records provided through the Health app is an extension of the Connected Care Patient Portal, not a replacement. You will be able to see key health information from your health records, such as lab results, prescribed medications at discharge, immunizations, and procedures performed such as Diagnostic Imaging tests, visit summaries and surgical procedures. Reports and upcoming appointments are not viewable within the Health app.

Can my health care team see my health data from Health app (heart rate, activity, steps, sleep, etc.)?

No. The health data flow is one-directional to the patient’s iOS device, so your healthcare team will not be able to see it.

Will the information available in my language of choice?

Yes. The Health app works in the language that your Apple device has been set up with. The content of reports will be presented in the language that it was documented in.

Who can I contact if I’m having problems accessing my records through Health app?

You can reach our support team by email at ConnectedCare@MyChamp.ca or by calling our toll-free number at 1-833-721-0660 between 8:00 AM and 4:00 PM, Monday through Friday (excluding holidays).

Patient Portal Frequently Asked Questions

Want to know more? Below are some of the Patient Portal FAQs


The Patient Portal: what you need to know

Preparing for your Virtual Visit


Patient Portal FAQ

How do I register?

Right now, registration is currently only being offered to patients who are enrolled at QCH registration during their stay, or for an outpatient clinic/consultation. You will be asked to provide a personal e-mail address to be registered, must complete the registration process by following the steps in the confirmation email you will receive.


This only includes patients who have specifically registered for the Patient Portal at registration as of June 15, 2020, onwards. It does not retroactively include patients who have previously visited QCH.

How do I log in?

If you’ve been signed up for the Patient Portal by a member of our registration team, you will receive a confirmation email that will provide details on how to confirm your account.


To log in you will need to visit Connected Care and enter your user name and your password. If you have forgotten either your user name or password, use the prompts on the log in page to reset your account – this will require access to the email you have linked to the account.

How will I be able to access the Patient Portal?

You will be able to access the patient portal in several ways:

  • Downloading the mobile Patient Portal app, "MHealth", and using the Portal Name: Connected Care
  • Logging in through the web-based platform on your laptop or computer
  • Logging in through the web-based platform on your phone or tablet

What is CHAMP and Connected Care?

The Champlain Association of Meditech Partners (CHAMP) is the group of hospitals in the Champlain Local Health Integration Network – which includes the Ottawa Region - that use the Meditech healthcare information system for electronic patient charts.

 

This partnership includes: 

  • Arnprior Regional Health
  • Bruyère Continuing Care
  • Carleton Place and District Memorial Hospital
  • Glengarry Memorial Hospital
  • Hôpital Montfort
  • Queensway Carleton Hospital

Connected Care is the name of the project that is bringing the Patient Portal to patients at the CHAMP hospitals.

 

Who do I call if I have questions about my results?

If your results have only recently been posted, please wait for your referring physician to call you to discuss them.


If you still have a question regarding a report or results in the Patient Portal, please call your referring physician only. Do not call the lab or diagnostic technician listed on the report – they will not be able to answer your medical questions.

 

What languages is the Patient Portal available in?

The Patient Portal is available in English, French and Spanish. You can change the language of the Portal by clicking on the language button at the bottom of the home page. 

Where do I find my Diagnostic Reports?

Diagnostic Reports will be displayed under the Reports section.

Who do I call if I need support with my Patient Portal account?

You can reach our support team by email at ConnectedCare@MyChamp.ca or by calling our toll-free number at 1-833-721-0660 between 8:00 AM and 4:00 PM, Monday through Friday (excluding holidays).