Info for Care Partners and Visitors
QCH has guidelines and policies for both Care Partners and Visitors.
Who Is a Care Partner?
A person designated by the patient or substitute decision-maker as being especially important to the patient’s recovery. They should be someone who is deeply involved in the patient’s healthcare journey and is integral to the overall well-being of the patient. The designated Care Partner is welcome to be at the bedside at all times.
This person may also be the patient’s spokesperson who will tell friends and family about the visiting guidelines and serve as a first contact for any questions on the patient’s condition.
QCH welcomes up to two Care Partners to stay at the patient’s bedside 24 hours a day on the medical, rehab, childbirth, and surgical units. The Day Surgery Unit, Post Anesthesia Care Unit and Intensive Care Unit limit this to one Care Partner only given space constraints and complexity of care.
Care Partner Etiquette
- Please use the public washrooms, not the washroom in the patient’s room.
- Please keep noise to a minimum. Use headphones when listening to music or watching TV.
- During the night, use minimal lighting.
- It is important for Care Partners to be rested however, if you are staying the night, please provide your own blankets and pillows.
- Please do not wear scented products or bring scented products to the hospital.
Who Is a Visitor?
A guest of the patient or family who wants to provide well wishes and social connections. He /she may be a friend or relative of the patient or family. Our visiting policy reflects the needs of our patients: to rest, to take part in care and treatment, and to have the support of family and friends.
- Please keep your visits short to approximately 20 minutes.
- Please be respectful of the patient’s roommate’s need for privacy, rest and recovery.
- Children under 14 years of age must be always supervised by an adult (not the patient).
- Please follow the infection control guidelines posted on the door. If you are unsure of what to do, talk to the Nurse prior to entering the room.
- Please do not wear scented products or bring scented products to the hospital.
Unit Specific Notes and Instructions
Intensive Care Unit (ICU)
Two care partners can be identified for each patient. One Care Partner is encouraged to stay at the patient’s bedside and may stay 24 hours-a-day. Please communicate the name of the Care Partners to the ICU team. Care Partners and family are encouraged to attend multidisciplinary rounds from9 -11 am, but visitors may be limited.
Visitors may visit any day between 10 am and 9 pm. In normal circumstances we limit visitors at the bedside to two people at one time, but more may be allowed in certain circumstances. Please discuss with the nurse.
Mental Health Inpatient Unit
Visitors may visit Monday to Friday from 4 pm to 8 pm, and weekends from 12 – 8 pm. Additional restrictions may apply, please consult your nurse.
| Who can visit|| Birth Unit|| Mother Baby Unit|| Special Care Nursery|| Gynecology|
|Care Partner||Any time day or night||24/7 any time day or night|| Parents any time except during daily report times (7-7:30 am and 7- 7:30 pm).|| |
|Grandparents and siblings of new baby||15-minute visit after baby is delivered day or night|| 10 am - 6 pm siblings must be accompanied by an adult|| 10 am to 8 pm except 7 to 7:30 pm during report time|| |
|Family and friends||No general visiting other than designated support people || 3 pm to 8 pm|| 3 pm to 8 pm except 7 - 7:30 pm during report time|| 11:30 am to 2 pm and 3 pm to 8 pm|
| Number of people at the bedside|| 3 including care partner and 2 other support people during labour and delivery. No switching of support people|| 3 including care partner. Please be considerate of other patients in the room|| 2 including 1 parent with baby bracelet||3 visitors |
Here is what you need to know about visiting QCH
Queensway Carleton Hospital is currently in low visitor restrictions:
- Two individuals (visitors or essential care partners) can be present at the bedside at the same time.
- Medicine Patients may have up to two visitors at a time, preferably between 1000 - and 1900 hours. Restrictions apply for Childbirth, Mental Health, Surgery and ICU. See below for details.
- Every patient can identify two Essential Care Partners who will have access to that patient even if a visitor is present. The patient should identify them to their clinical team.
- For outpatients, one Essential Care Partner may be permitted if they can be safely accommodated.
- For the Emergency Department, a maximum of two persons may accompany the patient if space permits.
Policies you need to know:
- Masks must be worn in clinical areas such as patient rooms, Emergency Department, Diagnostic Imaging, clinic appointments and waiting rooms.
- Masks are recommended but not required in public areas such as hallways, elevators, cafeterias and coffee shops.
- All essential care partners and visitors must pass self-screening upon entry and must not be showing signs of any COVID-19 symptoms.
- Essential care partners and visitors must follow safety guidelines as outlined by the staff for the duration of their visit.
- Only one care partner is permitted on a unit if it's on an outbreak. Updates on outbreaks can be found on our COVID-19 page.
Visiting Policies in Specialized Areas
Doulas can be present in the labour room to support the mom and her birth partner during delivery, and grandparents and siblings of the newborn are allowed to visit once per day after the baby is born.
Please read our letter to our new moms for more information. Congratulations on your new baby!
Due to physical distancing and safety requirements, patients can have one essential care partner* with them in the Emergency Department.
* Please see definition for essential care partner in the FAQ below
Intensive Care Unit (ICU)
Two care partners can be identified for each patient. One Care Partner is encouraged to stay at the patient’s bedside and may stay 24 hours-a-day. Please communicate the name of the Care Partners to the ICU team. Care Partners and family are encouraged to attend multidisciplinary rounds from 9 -11 am, but visitors may be limited.
Visitors may visit any day between 10 am and 9 pm. In normal circumstances, we limit visitors at the bedside to two people at one time, but more may be allowed in certain circumstances. Please discuss this with the nurse.
Mental Health visiting hours are between 4:00 pm – 9:00 pm on weekdays to respect therapeutic program times, and 10:00 am – 7:00 pm on weekends (excluding 12:00 pm – 1:00 pm for rounds). Please contact the unit to set up a time to visit.
Due to space limitations, only 1 essential care partner may accompany the patient to their outpatient appointment.
Visitors are welcome at Park Place, which follows the same guidelines as listed above. Visits may take place outside as well if you'd like to enjoy a nice weather day with your loved one.
Whether you are a patient, visitor or staff, when you arrive at Queensway Carleton Hospital, you will see handwash stations set up at each entrance and outside patient rooms. We are asking all patients and visitors to wash their hands before and after entering the hospital and before and after entering a patient room.
Here is a checklist of questions to ask yourself before entering QCH. Do you have:
- A new cough (not associated with your current illness)
- Shortness of breath (worse than usual)
- Severe headache (worse than usual)
- Unexplained extreme fatigue
Please postpone your visit if you have experienced these symptoms in the last 72 hours.
All our patients, visitors, volunteers, and essential care partners must wear a medical-grade mask in clinical areas such as patient rooms, Emergency Department, Diagnostic Imaging, clinic appointments and waiting rooms – this is important to protect the vulnerable patients in our care.
If a patient or Essential Care Partners is unable to wear a mask, staff will ask if there is any ability to wear a mask temporarily for movement through occupied spaces in the facility. If the patient or ECP is unable to tolerate a mask for any period, screening staff will ask the individual to stand at least 6 feet away from all other persons and will contact a member of the clinical team who will further discuss the limitations, including medical exemptions.
- For outpatients: The clinical team will be contacted to determine if the appointment can be delayed or take place virtually. Appropriate appointments will be rescheduled. If the patient must be seen immediately, a face shield will be offered. While this is an inferior form of protection, it helps to limit spread of some respiratory secretions. If an ECP is unable to wear either a mask or face protection, consideration must be given to finding alternative care supports for the patient. Those patients who must be seen immediately who are also unable to wear a face shield will be escorted directly a separate waiting area. If space is limited, some patients may have to wait outside (e.g. in their car) until arrangements can be made.
- For Emergency patients: The screener will contact the Care Facilitator in the Emergency Department further to discuss the patient’s limitations and care needs. For patients who are unable to tolerate a mask, a face shield will be offered for the patient to wear while in the hospital, including in the waiting area. Those patients who are unable to wear a face shield will be accommodated to the extent possible. Efforts will be made to find an appropriate location in which the patient can wait for their assessment. All triage decisions in the Emergency Department are based on the presenting medical issue for the patients. A patient’s inability to wear a mask is not a factor in speeding the assessment of that patient ahead of others.
Units in outbreak
If a unit is experiencing an outbreak, there will be increased visitor restrictions on that unit to ensure the safety of patients, staff and Essential Care Partners. This means that, in some cases, visitors may not be allowed on that particular unit. Before visiting a unit experiencing an outbreak, please consult with unit staff.
What is an essential care partner?
An essential care partner is someone required for direct, hands-on care, essential emotional support, or translation requirements that cannot be met through virtual services. This person must be designated in advance, in consultation with the care team.
What qualifies as a visitor?
A visitor is an individual who comes to the hospital to see an inpatient for social support. They may or may not be immediate family.
A visitor is different than an Essential Care Partner. See definiition above.
Patient Line: 613-721-2593. Call this number to speak to the patient if they do not have access to a cell phone. This is a common phone line for all patients on the unit. Only patients answer this phone; you may tell whoever answers the phone the patient's name, and someone will call them to the phone or else leave a message.
Nursing Station: 613-721-2000 ext. 2860. Call this number to speak to a staff person. Keep in mind that the patient must give permission for staff to provide you with information regarding their care.
Intensive Care Unit (ICU)
Visitors may visit Sunday through Saturday, 11:00 a.m. to 2:00 p.m. and 4:00 p.m. to 7:30 p.m. (we may limit the number at the bedside depending on the patient’s condition). Flowers and plants are not permitted in the ICU.
The hospital's cafeteria is located on Level 1 of the Main Building. Breakfast and lunch are available Monday to Friday, from 7:00 a.m. to 1:30 p.m.
Parking and Transportation
Proceeds from parking are re-invested in parking operations and patient care at the hospital.
Hospital visitors will access the easy-to-use automated parking system by following these steps:
- Entry Station: Retrieve a ticket as you enter the parking lot. Please keep this ticket with you.
- Pay Station: A climate-controlled booth located at the front of the main parking lot and a Pay Station located inside the main entrance of the hospital enables visitors to pay for parking.
- Visitors insert their ticket at the station and pay the amount shown by coins, bills, or credit cards. The Pay Station machine issues an Exit Ticket required to leave the lot.
- Exit Station: Visitors will insert their exit ticket at the exit gate. There is also an option at the Exit Station to pay by credit card, bypassing a stop at the Pay Station.
Parking rates are subject to change. The current parking rates as of April 1, 2023, are:
• 0-15 mins: Free grace period
• 16-30 mins: $4
• 31-60 mins: $8
• 61-90 mins: $11
• 91-120 mins: $14
• Daily maximum: $14
• Same-day pass – Active for 24 hours upon purchase: $14
• 5 non-consecutive days pass: $35*
• 10 non-consecutive days pass: $70*
• 30 consecutive days pass: $85
• 30 non-consecutive days pass: $150*
*All multi-use passes are:
• Valid for one year
• Good for a 24-hour period with in/out usage
• Can be shared between visiting family members
• Cannot be retroactively applied to previous parking charges
Directions to QCH
If taking Hwy. 416 North, take the Hunt Club exit and head north on Cedarview Road. At the end of Cedarview Road, turn right on Baseline Road, and the hospital will be on your left. Turn left at the first stop light - John Sutherland Drive - and follow directions to the parking lot.
If taking Hwy. 417 West, exit at Richmond Road and turn left on Richmond Road. Go to the second stop light and turn left onto John Sutherland Drive. Follow the roadway to the front of the hospital for parking facilities.
If arriving by Hwy. 417 East, take the Acres Road exit ramp, turn right at the light and right again onto Richmond Road. Turn left at the next stop light - John Sutherland Drive - and follow the road to the front of the hospital.
OC Transpo bus routes 57, 58, and 88 provide access to the hospital campus.