If you have a scheduled appointment

Please arrive no earlier than 30 minutes in advance of your scheduled appointment to allow for screening as you may experience delays. Patients are asked to wear a mask and use hand sanitizer. We will take you or you will be directed to your appointment, where we will talk about options for your care. If you have a support person, and he or she shows any symptoms during the screening process, they will not be allowed to come into the building. If you are unable to safely be in the hospital on your own, you may be required to reschedule your appointment.


Some of our entrances will be closed. Access to the hospital will only be through 4 doors:

  • Main entrance
  • 6:00 a.m. to 11:30 p.m. (0600-2330 hours)
  • James Beach entrance for Dialysis patients and ambulatory care patients only
  • 6:00 a.m. to 6:00 p.m. (0600-1800 hours)
  • Cancer Centre (IGFCC) Main Level
  • 6:00 a.m. to 6:00 p.m. (0600-1800 hours)
  • Emergency Department Entrance – restricted to Emergency patients only
  • Open 24 hours

Stay well - wash your hands!

 

Resuming Services at QCH

The Government of Ontario has lifted its “Directive 2”, which gives hospitals permission to begin the gradual ramp of non-urgent surgeries and procedures. This is good news for our patients and their care teams who are eager to help.


Hospitals from across the region are working together to address the backlog of surgeries as quickly and safely as possible.


As some key surgical staff are still working in ICUs and other areas, this will be a gradual ramp up. The availability of beds and skilled staff are the two biggest factors in how quickly we can tackle the surgical backlogs.


Care teams are reviewing each patient case and will re-schedule patients in order of priority according to their medical needs.


We are working together as a region to maximize beds, staffing, and surgical suites. A regional patient care strategy means that some patients may receive care at a different hospital than initially anticipated. Rest assured, regardless of where your care takes place in the region, patient safety is a top priority.


Hospitals appreciate the patience of support of this community.

Appointment FAQs

How will I know if my appointment has been cancelled?

Queensway Carleton Hospital staff will contact you if your appointment must be cancelled.

When will my appointment be rescheduled?

Queensway Carleton Hospital is following the direction of the government of Ontario. You will be contacted by your care team as soon as it is safe and possible to reschedule your appointment.

When will these services re-open?

Following the direction of the government of Ontario QCH will ramp up these services as soon as possible; timing will depend on the COVID situation in our community, but we are optimistic it won’t be too long.

Can I just go to another hospital for my appointment?

All hospitals in Ontario are following the same direction from the provincial government.

What if my condition gets worse?

Contact your doctor or healthcare provider if your condition changes. If you need emergency care, please go to your nearest Emergency Department.

Is it safe to be coming to the hospital for care right now?

As the region enters this new phase of the COVID-19 pandemic with less community transmission, we understand that coming into the hospital may also cause stress for some patients. Hospitals in the region are taking every possible measure to ensure your safety. We are here to care for you. Regardless of where your care takes place in the region, patient safety is a top priority.

Can patients with COVID-19 still come to the hospital for their procedure?

We will be screening every patient for COVID-19 symptoms upon entering the hospital. If you fail the screening, please be advised that your appointment may need to be rescheduled to a later date. The screeners will call the clinic at which your appointment is scheduled to get more information, and you will put on a wristband and mask if you are cleared to proceed.