If you have a scheduled appointment

Please arrive no earlier than 30 minutes in advance of your scheduled appointment. Patients are asked to self-screen upon entry to the hospital, wear a mask and use hand sanitizer. We will take you or you will be directed to your appointment, where we will talk about options for your care. If you have a support person, and he or she shows any symptoms during the screening process, they will not be allowed to come into the building. If you are unable to safely be in the hospital on your own, you may be required to reschedule your appointment.

Some of our entrances will be closed. Access to the hospital will only be through 4 doors:

  • Main entrance
  • 6:00 a.m. to 11:30 p.m. (0600-2330 hours)
  • James Beach entrance for Dialysis patients and ambulatory care patients only
  • 6:00 a.m. to 6:00 p.m. (0600-1800 hours)
  • Cancer Centre (IGFCC) Main Level
  • 6:00 a.m. to 6:00 p.m. (0600-1800 hours)
  • Emergency Department Entrance – restricted to Emergency patients only
  • Open 24 hours

Stay well - wash your hands!

Appointment FAQs

How will I know if my appointment has been cancelled?

Queensway Carleton Hospital staff will contact you if your appointment must be cancelled.

Can I just go to another hospital for my appointment?

All hospitals in Ontario are following the same direction from the provincial government.

What if my condition gets worse?

Contact your doctor or healthcare provider if your condition changes. If you need emergency care, please go to your nearest Emergency Department.

Is it safe to be coming to the hospital for care right now?

We understand coming into the hospital may cause stress for some patients due to COVID-19. QCH is taking every possible measure to ensure your safety. We are here to care for you.

Can patients with COVID-19 still come to the hospital for their procedure?

If you are positive for COVID-19, please reschedule your appointment for the safety of yourself, our staff, and other patients.