Ramping Down Services at QCH

As directed by the government of Ontario, hospitals in the region, including the Queensway Carleton Hospital, have been required to ramp down non-urgent services. QCH has had to postpone non-urgent surgeries as well as some services in the Ambulatory Care, Endoscopy, and Cystoscopy units. You will be contacted directly if this affects your appointment.

QCH is working to maintain Diagnostic Imaging, Mental Health, and cancer-related services for patients who need urgent care.

We know this is frustrating and we will continue to work closely with other regional hospitals and the provincial government to restart these services as soon as it is safe and possible to do so.


Appointment FAQs

How will I know if my appointment has been cancelled?

Queensway Carleton Hospital staff will contact you if your appointment must be cancelled.

When will my appointment be rescheduled?

Queensway Carleton Hospital is following the direction of the government of Ontario. You will be contacted by your care team as soon as it is safe and possible to reschedule your appointment.

When will these services re-open?

Following the direction of the government of Ontario QCH will ramp up these services as soon as possible; timing will depend on the COVID situation in our community, but we are optimistic it won’t be too long.

Can I just go to another hospital for my appointment?

All hospitals in Ontario are following the same direction from the provincial government.

What if my condition gets worse?

Contact your doctor or healthcare provider if your condition changes. If you need emergency care, please go to your nearest Emergency Department.

Is it safe to be coming to the hospital for care right now?

As the region enters this new phase of the COVID-19 pandemic with less community transmission, we understand that coming into the hospital may also cause stress for some patients. Hospitals in the region are taking every possible measure to ensure your safety. We are here to care for you. Regardless of where your care takes place in the region, patient safety is a top priority.

Can patients with COVID-19 still come to the hospital for their procedure?

We will be screening every patient for COVID-19 symptoms upon entering the hospital. If you fail the screening, please be advised that your appointment may need to be rescheduled to a later date. The screeners will call the clinic at which your appointment is scheduled to get more information, and you will put on a wristband and mask if you are cleared to proceed.