Your Personal Health Information
Personal Health Information
Access/Disclosure Inquiries
The Personal Health
Information Protection Act, 2004 (PHIPA) is an Ontario law that
governs the collection, use, and disclosure of personal health information
within the health sector. Our objective is to keep your personal health
information confidential and secure, while allowing for the effective delivery
of health care.
ConnectingOntario
The
ConnectingOntario ClinicalViewer is a secure, provincial
electronic health record (EHR) system that allows
Ontario clinicians, and
authorized members of their health care teams, to
access their patients’
personal health information (e.g. lab results,
diagnostic imaging reports,
discharge summaries, details of a prior visit to
the emergency or other
department). Access to the viewer is restricted to
those who provide or assist
with patient care. The program is funded and
overseen by eHealth Ontario. For more
information on the ConnectingOntario program
please visit www.ehealthontario.on.ca
Queensway Carleton Hospital is a contributing organization
and will provide its health care providers with access to the provincial EHR
through the ConnectingOntario ClinicalViewer. This is done to improve the
patient experience and ensure that hospital patients receive the care that we
would want
for our loved ones. Queensway Carleton Hospital, along with all other
organizations participating in the ConnectingOntario program, must follow all
applicable health privacy laws (including the Personal Health Information and
Protection Act,2004) as well as the EHR
privacy policies and procedures.
Consent Directives
You have the right to block access to
your personal health record in the viewer by placing a consent directive (often
referred to as a lock-box). It is best to discuss the implications of placing a
consent directive with a member of your treatment team. Please note that a
consent directive may be overridden with your express consent, or in other
circumstances permitted by law. For more information, please contact our
Information and Privacy Office at 613-721-2000 ext. 5611.
Access and Correction
You have the right to request copies of
your health records contained in the viewer or request that your record be
corrected if you believe it contains an error. Please contact our Health
Records Department at 613-721-200 ext. 2802 if your request relates to
information about a previous visit to QCH. For all other access or correction
requests in the EHR, please refer to the eHealth Ontario website here.
Inquiries and Complaints About
ConnectingOntario
For privacy-related inquiries and
complaints about Queensway Carleton Hospital’s participation in the
ConnectingOntario program, please contact our Information and Privacy Office at
or i . For all other inquiries and complaints about the EHR program or the
viewer, please refer to the eHealth Ontario website here.
For more information about Connecting Ontario - please read
their patient
information brochure.
Requesting Access to Personal Health Information at
QCH
Under the Act, you (or someone acting on your behalf
i.e. a lawyer) have the right to access and request
a copy of your personal health information. If you would like to access your
personal health information, please complete the Health Records
Department Consent to Disclose
Personal Health Information form.
Please print and complete this
form and mail it to:
Queensway Carleton Hospital
ATTN: Medical Health Records
Department
3045 Baseline Road
Ottawa, Ontario, K2H 8P4
A fee of $30 will be charged for requests
of 20 pages or less. Pages beyond this will cost an additional $0.25
per page.
If you have questions about how to access your Personal
Health Records, please contact us at 613-721-2000 ext. 2802.
When a request is received, the
Information and Privacy Office may contact you to clarify your request,
if additional information is required. Queensway Carleton Hospital is
committed to respond to your request within 30 days, in accordance with the
PHIPA. For patients 12 years of age or older, a written request signed by the
patient or the patient's substitute decision maker is required before a request
can be fulfilled.
Looking for information on
how to request hospital information? Please refer to the 'Request for
Information' tab.