Visitor policy remains the same

Due to the rising number of COVID-19 cases in the community, QCH's visitor policy is remaining the same at this time for the safety of our patients. Thank you for your understanding.


Here is what you need to know about visiting your loved one at QCH

As of Monday, February 21, one identified visitor will be able to visit with a patient in addition to their designated essential care partner. This will not apply to units on outbreak for the safety of our patients and staff.

  • All essential care partners and visitors must pass screening and must not be showing signs of any COVID-19 symptoms. There may be times when you have to wait in the screening lineup.
  • Essential care partners and visitors must show their proof of vaccination upon entering the hospital.
  • You must wear a mask at all times. You will be given a medical mask at screening.
  • Only one designated essential care partner and one identified visitor per patient.
  • Patients can only have one person at their bedside at a time.
  • Essential care partners and visitors must follow COVID-19 safety guidelines as outlined by the staff for the duration of their visit.
  • Visits may take place any time before 9:00 pm, any day of the week. 


If the patient you want to visit is on IPAC precautions (safety precautions put in place when a patient is showing symptoms of a communicable disease), please contact the unit before visiting for the safety of yourself, your loved one, and our staff.


Exceptions will be made for compassionate care reasons. 


Visiting Hours During COVID-19

Outpatient Clinics

Due to space limitations, only 1 essential care partner may accompany the patient to their outpatient appointment.

Fairfield Inn

Visitors are welcome at the Fairfield Inn, which follows the same guidelines as listed above. Visits may take place outside as well if you'd like to enjoy a nice weather day with your loved one.

Emergency Department

Due to physical distancing and safety requirements, patients can have one essential care partner* with them in the Emergency Department.


* Please see definition for essential care partner in the FAQ below

Childbirth Program

Doulas can be present in the labour room to support the mom and her birth partner during delivery, and grandparents and siblings of the newborn are allowed to visit once per day after the baby is born.

Please read our letter to our new moms for more information. Congratulations on your new baby!

Mental Health

Mental Health visiting hours are between 4:00 pm – 9:00 pm on weekdays to respect therapeutic program times, and 10:00 am – 7:00 pm on weekends (excluding 12:00 pm – 1:00 pm for rounds). Please contact the unit to set up a time to visit.

Mandatory vaccination for visitors

Queensway Carleton Hospital, like other hospitals in the region, is requiring proof of vaccination for all visitors who come to the hospital. Please have your proof of vaccination – be it printed or downloaded on your phone – ready to show upon entry to the hospital.

Being fully vaccinated against COVID-19 has been proven to be effective at lowering the risk of being infected yourself or infecting others. By being fully vaccinated, you’re protecting yourself and your loved ones – especially those who are sick or in hospital. This is why we are requiring all visitors or essential care partners to be fully vaccinated against COVID-19.

Thank you for protecting yourself, your loved ones, and our patients. Please know they are in good hands – we take their safety and care very seriously here at Queensway Carleton Hospital.

Be assured that we will continue to deliver excellent care to your loved one and that we are following the advice of the experts to do everything we can to keep our patients and our healthcare providers safe, and to be available for you if you require acute care in our hospital.

Mask requirements for outpatients, caregivers and visitors at QCH

During a period in which facemasks are mandatory at QCH, for the protection of all our patients, visitors, volunteers and staff members, all persons entering QCH must wear a medical grade mask.


  • Essential Care Partner (ECP): An individual who is visiting/accompanying a patient who is dying or very ill; a parent or guardian of a child or youth; visitors who are integral and required to support staff in caring for the patients through direct, hands-on care, essential emotional support, or translation requirements that cannot be met through virtual services.
  • Visitor: An individual who comes to the hospital to see an inpatient for social support. May or may not be immediate family.

Situations in which patients or Essential Care Partners (ECP) are unable to wear a mask will be handled as follows:

  • If a patient or ECP arrives at the hospital without a mask in place, the screening staff member will offer a mask at the point of screening. If it is refused, the screener will ask if there is any ability to wear a mask for movement through occupied spaces in the facility.
  • If the patient or ECP is unable to tolerate a mask for any period, the screener will ask the individual to stand at least 6 feet away from all other persons and will contact a member of the clinical team who will further discuss the patient or ECP’s limitations, including determining if there is a specific medical exemption with the individual.
  • For outpatients:
    • The area where the patient is to be seen will be contacted to determine if the appointment can be delayed or take place virtually. Appropriate appointments will be rescheduled.
    • If the patient must be seen immediately, a face shield will be offered for the patient or ECP to wear during their time in hospital. While this is an inferior form of protection, it helps to limit spread of some respiratory secretions, and to block secretions from others.
    • If an ECP is unable to wear either a mask or face protection, consideration must be given to finding alternative care supports for the patient during their outpatient visit. If no alternative is available, instructions in (d) and (e), below will apply.
    • Those patients who must be seen immediately who are also unable to wear a face shield will be escorted directly to an area that is appropriate to await their appointment.
    • In areas where space limitations make physical distancing difficult, some patients may have to wait outside (e.g. in their car) until that accommodation can be arranged. The staff escort will make every effort to ensure that the unprotected patient or ECP remains a minimum of six feet from others at all times, except during their examination if closer contact is necessary.
  • For Emergency patients:
    • The screener will contact the Care Facilitator in the Emergency Department to further discuss the patient’s limitations and care needs.
    • For patients who are unable to tolerate a mask, a face shield will be offered for the patient to wear while in hospital, including in the waiting area.
    • Those patients who are unable to wear a face shield will be accommodated to the extent possible. Efforts will be made to find an appropriate location in which the patient can wait for their assessment.
    • All triage decisions in the Emergency Department are based on the presenting medical issue for the patients. A patient’s inability to wear a mask is not a factor to speed the assessment of that patient ahead of others.
  •  Visitors:
    • No exemption from the mask requirement is allowed for visitors.

COVID-19 Visitor FAQs

What is an essential care partner?

An essential care partner is someone required for direct, hands-on care, essential emotional support, or translation requirements that cannot be met through virtual services. This person must be designated in advance, in consultation with the care team.

What does "fully vaccinated" mean?

Fully vaccinated means that you have had two doses of a World Health Organization (WHO) approved vaccine. 

What exceptions are there?

Exceptions include: 

  • Those visiting patients at the end-of-life
  • Care partners for moms delivering babies
  • People who are essential to accompany patients to appointments or participate in their delivery of care
  • Children under the age of 12
  • People with specific medical exemptions who show their identification and a dated, written document from a physician or nurse practitioner, on their letterhead that confirms the patient’s name and the reason for the medical exemption (see below)

What qualifies as a medical exemption?

  • An allergic reaction to a component of the vaccine (confirmed by an allergist or immunologist), or
  • A case of myocarditis or pericarditis after a first dose of a vaccine.

This must be provided in a written document from a physician or nurse practitioner, on their letterhead.

Can I just show proof of a negative test result instead?

Negative COVID tests cannot be accepted as an alternative to being fully vaccinated. Studies show that people who are fully vaccinated are less likely to be infected with COVID-19 and to infect others, so visitors or essential care partners must show proof that they are fully vaccinated. This is an important step to help keep your loved one safe.

What kind of proof do I need to provide?

You need to provide the official receipt from the government of Ontario.

How do I get a copy of my vaccine receipt?

  1. Go to the COVID-19 Ontario website
  2. Click the checkbox next to “I have read and understand the terms of use.” and Continue
  3. Complete the required fields, then select Continue
  4. Under Vaccination receipts select “Continue” and click "Download the receipt." In the PDF, move your mouse to the top right to the down arrow to download your copy.