Visitors are no longer permitted at Queensway Carleton Hospital.

Starting March 16, 2020, we are screening all patients for flu-like symptoms and travel before they come into the hospital. We continue to monitor the COVID-19 situation closely to make decisions about visitor access. Please check our website and social media for updates.


If you are a visitor

In order to protect everyone's health, visitors are no longer permitted at QCH as of March 20, 2020.

Be assured that we will continue to deliver excellent care to your loved one, and that we are following the advice of the experts to do everything we can to keep our patients and our healthcare providers safe, and to be available for you if you require acute care in our hospital.

Visitors in the Emergency Department

Our Emergency Department is open. However, no visitors are allowed in our Emergency Department at this time.


Compassionate Care

Exceptions for visitors may be allowed for compassionate reasons, like childbirth or palliative care. We will allow one (1) visitor for these reasons. These visitors will be identified in advance, and pre-screened by phone before coming to the hospital.


The hospital is safe for patients and staff.

Childbirth Program

To our new moms who are coming to QCH to have their new baby: congratulations. Please read this message and know that we are keeping you safe.


If you have a scheduled appointment

Please arrive at least 30 – 45 minutes in advance of your scheduled appointment to allow for screening as you may experience delays. Patients who have any symptoms of concern will be asked to wear a mask and use hand sanitizer. We will take you or you will be directed to your appointment, where we will talk about options for your care. If you have a support person, and he or she shows any symptoms during the screening process, they will not be allowed to come into the building. If you are unable to safely be in the hospital on your own, you may be required to reschedule your appointment.

Some of our entrances will be closed. Access to the hospital will only be through 4 doors:

  • Main entrance
  • 6:00 a.m. to 11:30 p.m. (0600-2330 hours)
  • James Beach entrance for Dialysis patients and ambulatory care patients only
  • 6:00 a.m. to 6:00 p.m. (0600-1800 hours)
  • Cancer Centre (IGFCC) Main Level
  • 6:00 a.m. to 6:00 p.m. (0600-1800 hours)
  • Emergency Department Entrance – restricted to Emergency patients only
  • Open 24 hours

Stay well - wash your hands!