QCH Launches New Volunteer Role to Support Patients in ED Waiting Room

August 07, 2025

August 7, 2025 - Ottawa, ON - Queensway Carleton Hospital (QCH) is excited to announce a new volunteer opportunity that puts you at the heart of the action.

Our Emergency Department Waiting Room Support Volunteer role helps patients and families feel welcome, informed, and supported from the moment they arrive.

If you’re 18 or older, connect easily with people, thrive in fast-paced, high-pressure situations, and can commit to one 4-hour shift each week, we want to hear from you!

Stationed at a desk near triage and registration, volunteers answer quick questions, offer directions, and help visitors feel at ease. By sharing helpful information about hospital services and what to expect, they allow the ED care team to stay focused on patient care.

The Emergency Department can be a stressful place for both patients and the care team. This volunteer role brings a calm, steady presence to the front lines, making a meaningful difference in the patient experience. 

 

Want to make a difference where it counts?

Click here to apply.

About Queensway Carleton Hospital

As the only acute care hospital in West Ottawa, Queensway Carleton Hospital provides quality care to half of the city’s population every year. QCH’s agility and collaborative culture enable it to respond quickly to the most pressing healthcare challenges facing its vibrant and growing communities through advanced programs that reinvent models of patient care. QCH has been named the #1 hospital in Ottawa by Newsweek magazine in 2021 and as a top employer in Canada by Forbes magazine. QCH acknowledges it is located on the traditional and unceded lands of the Anishinaabe Algonquin Nation.

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Media Contact
Michaela Ianni
Communications Officer
Queensway Carleton Hospital
mianni@qch.on.ca