Back to Top
facebook twitter linked in

How To Pay Your Bill

It is Hospital policy that payment for preferred accommodation, ambulance fees, appliances, and other uninsured procedures is due at the time of service (or discharge). We will issue a receipt upon payment of account. All payments are made payable to Queensway Carleton Hospital.

Payment options


Available 24 hours a day, 7 days a week

(Visa or Mastercard only accepted on-line).

Pay your bill now.

Our on-line payment system is managed by Teranet Inc. For assistance with on-line payments, please email Teranet Inc. directly at:


By phone

Monday-Friday 8:30 AM to 4:00 PM
(613) 721-4800
(Visa, Mastercard, Amex only)


In person

Cashier Kiosk (Level 2, Main Entrance, behind Patient Registration)
Monday-Friday 8:30 AM to 4:00 PM
3045 Baseline Road
(Visa, Mastercard, Amex, Interac, cheque, cash)
Emergency Department Registration
Outside of Cashier Kiosk hours, 7 days a week
3045 Baseline Road
(Visa, Mastercard, Amex, Interac or cheque)


By mail

Attention: Financial Services
Queensway Carleton Hospital
3045 Baseline Rd.
Ottawa, ON K2H 8P4
(Visa, Mastercard, Amex, cheque)

Please do not mail cash

Personal cheques

Please note that there is a service fee for returned personal cheques.
For your convenience, we have 2 automated teller machines inside the Hospital, both located on Level 2; one at the Main Entrance and the other beside Tim Hortons.

If you have any questions regarding your bill, please contact Financial Services (613) 721-4704.