How to Pay Your Bill
Payment for preferred accommodation, ambulance fees, appliances, and other uninsured procedures is due at the time of service or discharge. We will issue a receipt upon payment of the account. All payments are to be made payable to Queensway Carleton Hospital.
You have four options to pay your bill:
1. Online
Pay online 24 hours a day, 7 days a week.
Debit, Visa, Mastercard, American Express and Discover are accepted.
Pay your bill
Security Statement
2. By Phone
Pay by phone Monday to Friday between 9:00 AM to 3:30 PM (except statutory holidays).
Only Visa, Mastercard, American Express and Discover are accepted.
*Payments cannot be made with a VISA debit or Mastercard debit.*
Call (613) 721-4800.
3. In-Person
Pay in person at the following locations in the Hospital (3045 Baseline Road, Ottawa, ON):
Monday to Friday between 9:00 AM to 3:30 PM (except statutory holidays).
Emergency Department Registration Desk Number 5 (Level 2, Emergency Department Entrance) (No cash payments are accepted).
For your convenience, if you would like to pay cash, we have two automated teller machines inside the hospital, both located on Level 2; one at the Main Entrance and the other beside Tim Hortons.
or
Outside of Cashier Kiosk hours, 7 days a week.
Emergency Department Registration Desk Number 5 (Level 2, Emergency Department Entrance).
Only Visa, Mastercard, American Express, Discover, Interac and cheque accepted. No cash payments are accepted.
Cashier Kiosk (Level 2, Main Entrance).
Only Visa, Mastercard, American Express, Discover, Interac, and cheques are accepted.
Please bring your bill or statement that QCH provided you.
4. By Mail
Pay by mail by completing the payment statement and sending it to:
Attention: Financial Services
Queensway Carleton Hospital
3045 Baseline Road
Ottawa, ON K2H 8P4
Only Visa, Mastercard, American Express and cheques are accepted. Please do not mail cash.
*Payments cannot be made with a VISA Debit or Mastercard debit*
Please note that there is a service fee of $40.00 for returned personal cheques.
If you have any questions regarding your bill or online payment, please contact Financial Services at (613) 721-4704 or email us at billings@qch.on.ca