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How to pay your bill

It is Hospital policy that payment for preferred accommodation, ambulance fees, appliances, and other uninsured procedures is due at the time of service (or discharge). We will issue a receipt upon payment of account. All payments are made payable to Queensway Carleton Hospital.

Payment options

Online

Available 24 hours a day, 7 days a week

(Visa or Mastercard and American Express only accepted on-line).

Click Here to Pay your bill now.

 

Security Statement

 

 

 

By phone

Monday-Friday 8:30 AM to 4:00 PM (except statutory holidays)
(613) 721-4800
(Visa, Mastercard, Amex only)

 

In person

Cashier Kiosk (Level 2, Main Entrance, behind Patient Registration)
Monday-Friday 8:30 AM to 4:00 PM (except statutory holidays)
3045 Baseline Road
(Visa, Mastercard, Amex, Interac, cheque, cash)
Or
Emergency Department Registration
Outside of Cashier Kiosk hours, 7 days a week
3045 Baseline Road
(Visa, Mastercard, Amex, Interac or cheque)

 

Please bring with you the bill or statement which QCH provided to you.

 

By mail

Attention: Financial Services
Queensway Carleton Hospital
3045 Baseline Rd.
Ottawa, ON K2H 8P4
(Visa, Mastercard, Amex, cheque)

Please do not mail cash


Personal cheques

Please note that there is a service fee of $40.00 for returned personal cheques.
For your convenience, we have 2 automated teller machines inside the Hospital, both located on Level 2; one at the Main Entrance and the other beside Tim Hortons.

If you have any questions regarding your bill or our online payment system, please contact Financial Services (613) 721-4800 or email us at FinancePatientAccountBillings@qch.on.ca