Patient Bill of Rights & Responsibilities
PATIENT BILL OF RIGHTS
Queensway Carleton Hospital’s Patient Bill of Rights and Responsibilities represents important guiding principles and behaviors that our staff will strive to achieve in their relationships with patients, their families and representatives. We will respect your right to:
Information about you:
• Receive all your health care information in a clear, accurate and complete way.
• Review your health record should you wish, following established procedures and within a reasonable timeframe.
• Be clearly informed of the expected outcome, benefits and risk of each treatment option and test.
• Be informed as quickly as possible of any incident which has occurred during the delivery of services which has resulted in unintended implications to your health and well being and the measures that the hospital intends to put in place to avoid a recurrence of such an incident.
• Protect your information consistent with the laws governing privacy in Ontario.
Delivering quality care, with dignity and respect:
• Receive the best care that we are capable of providing.
• Know the names and functions of the members of your health care team.
• Be treated with courtesy and respect.
• Be free from discrimination and harassment.
• Be an active participant in your own care.
• Be listened to and have time to ask questions or express concerns without anxiety.
• Be screened for multi-resistant organisms (germs) for your own safety and that of others.
• Accept or refuse any medications or treatment once you have received all the necessary information you need to make an informed decision.
• Change your mind, start or stop treatment.
• Participate in the decision making process to decide your plan of care.
• Choose a Substitute Decision Maker of your choice and according to legislation, who will speak and act on your behalf, if for any reason you become unable to act for yourself.
• Receive social, emotional and spiritual support of your choice within the hospital setting.
• Be accompanied by persons of your choice within the restrictions of safety.
Respecting your privacy:
• Receive your treatment in as private a setting as is possible within the hospital.
• Have the collection, use and disclosure of your personal health information handled in a secure and confidential manner.
• Be asked to sign a consent form if your personal information needs to be shared with any party other then those listed on our privacy signage, posted throughout the hospital.
To patients, families, and representatives:
Mutual respect and cooperation are essential to the delivery of quality health care. In order to successfully meet your health care needs, we ask that you and/or your representative(s) please:
• Provide all necessary information as requested by your health care team and notify them of any changes. Ask questions about your illness and treatment and let us know if the answers are unclear.
• Provide the hospital with a copy of a written advance directive if you have one.
• Follow your treatment or care plan to the best of your ability. Ask for whatever information is necessary to make an informed choice and share your decision with people close to you. Keep in mind that “best care” does not always mean “the most aggressive treatment available”.
• Be prepared for medical tests and understand that they may not be carried out if preparatory instructions were not followed.
• Respect the rights of others to access hospital care when required and cooperate with the healthcare team to arrange for a prompt discharge once the physician and health care team determine that you no longer require the services of the hospital.
• Respect the rights of others for quiet and privacy and be courteous and respectful of the staff and other patients who you come into contact with.
• Keep appointments and pay applicable fees for missed appointments or services that are not covered by OHIP or your private insurance.
• Provide the necessary medical insurance or other coverage information so that the hospital may appropriately apply necessary charges.
(Revised February 2011)