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Posting #:


Position name:

Clinical Manager

Position Type:

No Questions



Bargaining Unit:



Mental Health







Posted Date:


Closing Date:


Position Summary:

  • The primary role is to provide operational management and clinical leadership for
    the Mental Health Department at Queensway Carleton Hospital (QCH).
  • This includes accountability for coordinating quality patient care, promoting and maintaining a professional practice environment, fostering a culture of continuous performance improvement, ensuring patient/staff safety, participating/leading initiatives, and managing implementation of the QCH vision, mission, values and strategic plan at the unit/program level.


  • Provision of Care/Services:
  • Coordinate patient care/service with members of the health care team, patients, families, inter-departments, and community agencies.
  • Ensure a safe environment for patients, staff, and visitors in accordance with health and safety legislation, through regular monitoring and prompt investigation of health and safety concerns.
  • Ensure the delivery of patient care meets the standards of QCH and the College of Nurses of Ontario and other professional disciplines, where applicable.
  • Leadership/Communication:
  • Develop, demonstrate, and maintain honest, open, and clear lines of communication with all members of the health care team, physicians, other departments, community groups, and agencies that promotes engagement, trust, and cooperation.
  • Model positive acceptance towards change and support others to adapt to change.
  • Create an environment that promotes professional practice, evidence informed practice, innovation and accountability.
  • Contribute to policy and procedure development/review.
  • Provide an environment that promotes continuous learning and professional development for staff and students.
  • Resource Utilization / Management:
  • Ensure the alignment of human, financial, and physical resources for the delivery of safe, effective, efficient care and service.
  • In collaboration with the Director, develop, monitor and interpret the unit capital and operating budgets to maximize financial resources for patient care.
  • Respond to, investigate, establish plans to, and follow up with arising issues, complaints, and incidents.
  • Manage labour relations issues in accordance with respective college requirements, contractual obligations, and registration and license requirements.
  • Provide performance evaluations and feedback to staff.
  • Quality Improvement:
  • Create alignment between the improvement efforts on the unit and the strategic priorities of the hospital.
  • Coordinate the implementation of quality improvement activities.
  • Evaluate current practice; plan and implement change based on patient care requirements, health care trends, new technology in alignment with regional/provincial/national standards and guidelines.
  • Work closely with hospital leaders, physicians, patients and staff to ensure that any quality, accreditation, patient safety or other improvement initiatives are undertaken with stakeholder input and support.


  • Registered with the College of Nurses of Ontario
  • Bachelor of Nursing
  • Registered Nurses Association of Ontario (RNAO) Membership
  • Minimum 3 to 5 years recent Mental Health experience
  • Recent leadership/management experience (within the last 3 years)
  • Experience with leading Quality Improvement Initiatives
  • Demonstrated effective interpersonal, conflict resolution, and communication skills
  • Proven facilitation, collaboration, and leadership skills
  • Demonstrated information technology/systems competency
  • Master’s Degree in a related discipline (or in progress)
  • Experience with clinical documentation in an Electronic Health Record
  •       Canadian Nurses Association (CNA) Certificate in Mental Health

  • Membership in Specialty related Professional Association; CNA, CONA, OPANA
  • Other related professional memberships/interest groups

Thank you for your interest in Queensway Carleton Hospital. We are committed to providing an environment which is respectful to all. If you have a disability which requires an accommodation during any stage of our recruitment process, please let us know how we can assist you.


If you do not see a position for your specialty right now, visit our Future Opportunities page.