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Queensway Carleton Hospital
3045 Baseline Road
Ottawa, ON, K2H 8P4

See Map Here
613-721-2000
1-888-824-9111

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Community Resources

24 HOUR CRISIS LINES
FIRE, POLICE, AMBULANCE EMERGENCIES 911
Distress Centre of Ottawa & Region - http://www.dcottawa.on.ca/ - 238-3311
Kids Help Line - http://www.kidshelpphone.ca/en/ - 1-800-668-6868
Mental Health Crisis Services - 722-6914
Ottawa Rape Crisis Centre - http://orcc.net/ - 562-2333
Sexual Assault Support Centre - http://www.sascottawa.org/ - 234-2266
Tel-Aide Outaouais - Urban Area - 741-6433
Telehealth Ontario - 1-866-797-0000


NEED A DOCTOR?
Find a Doctor (College of Physicians & Surgeons) (Ext. 626) - 1-800-268-7096
Medi-Visit (Limited In-home visits) - 569-9944


MUTUAL SUPPORT ASSOCIATIONS/GROUPS
AIDS Committee of Ottawa - http://www.aco-cso.ca/ - 238-5014
Amputee Society of Ottawa - http://aso.ncf.ca/ - (Ext 5416) 737-7350
Aphasia Centre of Ottawa - http://www.aphasiaottawa.com/ - 567-1119
Arthritis Society (The) - http://www.arthritis.ca - 723-6574
Bereaved Families of Ontario - http://www.bfo-ottawa.org/ - 567-4278
Canadian Cancer Society - http://www.cancer.ca/ccs/internet/niw_splash/ - 723-1744
Canadian Diabetes Association - http://www.diabetes.ca/ - 521-1902
Canadian Hearing Society - http://www.chs.ca/ - 521-0509
Canadian Mental Health Assoc. - http://www.ontario.cmha.ca/ - 737-7791
Canadian National Institute for the Blind - http://www.cnib.ca/ - 563-4021
Crohns and Colitis Foundation - http://www.ccfc.ca/English/index.html - 733-2870
Depression & Manic Depression Mutual Support Group - 737-7791

FAMILY INFORMATION / SUPPORT GROUPS
ROH - (Ext. 6610) 722-6521
Fibromyalgia Support Group - http://fibromyalgia.ncf.ca/sg_info.htm - 721-2082
Kidney Foundation of Canada (The) - 724-9953 OR: http://www.kidney.ca/ - 1-800-724-9953
Lung Association http://www.on.lung.ca/ - 230-4200
Multiple Sclerosis Society of Canada - http://www.mssociety.ca/chapters/ottawa/ - 728-1583
NAMI (Family to Family Education Program) - 737-7791
OSTOP Ottawa (Osteoporosis) - 563-9660
Parkinsons Society of Ottawa - http://www.parkinsons.ca/ - 722-9238
Psychiatric Survivors of Ottawa - http://www.psychiatricsurvivors.org/aboutpso.htm - 567-4379
Schizophrenic Society of Ontario - http://www.schizophrenia.on.ca/ - 761-9218
Stroke Survivors Association of Ottawa - http://www.strokesurvivors.ca/ - 820-0864
United Ostomy Support Group Ottawa - http://www.ostomyottawa.ca/ - 447-0361
Widowed Support Group of Ottawa - 236-7784


GENERAL RESOURCES FOR SENIORS

Community Care Access Centre (CCAC) - http://www.ottawa.ccac-ont.ca/
Home Care & Placement Coordination - 745-5525
Geriatric Assessment Outreach Teams 

    East Ottawa - 562-6362
    West Ottawa - 721-0041
    http://www.rgapottawa.com/english/about_the_rgap/default.asp
Helpline - 562-6368
Meals on Wheels 
    Nepean - 829-1133 
    West Ottawa - 591-3686 
    Rideau Senior’s Centre - 692-4697 
    Ottawa - 233-2424 
    Osgoode Twp Home Support Program - 821-1101 
    Jewish - 722-2225
Queensway-Carleton Hospital

Geriatric Day Hospital 721-3808
Red Cross – Equipment on Loan 560-7220


RESOURCE GUIDES
Senior Citizens Council - http://www.seniorcouncil.org/  
“Directory of Resources for Senior Citizens” - 234-8044
Council on Aging - http://www.coaottawa.ca/index_e.html  
“Choosing Long Term Care” booklets - 789-3577
The Caregiver Guide - www.thecareguide.com
  

FINANCIAL AID
Income Security Programs
(OAS, CPP, Involuntary Separation Forms) - 1-800-277-9914
Veterans’ Services - http://www.vac-acc.gc.ca/general/ - 998-9460
Essential Health & Social Supports (EHSS) - 560-0631

TRANSPORTATION
Para Transpo - http://www.octranspo.com/accessible/Para_Transpo/  
    Application -244-1289 
    Booking - 244-7272
Transportation to Medical Appointments, Banks, Shopping, etc. 
    Abbotsford Seniors Outreach Services - 230-5730 
    Cumberland Home Support - 834-9195 
    Eastern Ottawa Resource Centre - 741-6025 
    Good Companions Home Support - 236-0428 
    Jewish Family Services - 722-2225 
    Nepean Seniors’ Home Support - 829-1133 
    Olde Forge Community Resource Centre - 829-9777 
    Ottawa West Community Support - 728-6016 
    Rideau Seniors’ Centre Inc. - 692-4697 
    South East Ottawa Ctre. for a Healthy Cty - 737-5115 
    Service d’Entraide communautaire - 241-1266 
    Township of Osgoode Home Support - 821-1101 
    Western Ottawa Cty. Resource Centre - 591-3686

CAREGIVER SUPPORT SERVICES
Alzheimer Society First Link - http://www.alzheimerott.org/ - 523-4004
City of Ottawa Health Department (Caregiver Support Program) - (Ext. 26185) 580-6744
Family Services Ottawa (FSC) - 725-3601


MENTAL HEALTH SERVICES
Geriatric Psychiatry Community Services 
    Alzheimer & Related Disorders Unit (ARDU) and Geriatric Psychiatry - 562-9777


ELDER ABUSE
Catholic Family Services Ottawa - 233-8478
Distress Centre - 238-3311
Family Services Ottawa (FSC) - 725-3601
Guardianship Investigations Unit (Office of the Public Guardian & Trustee) - 1-416-327-6348
Jewish Family Services of Ottawa - 722-2225
Ottawa Police Victims Crisis Unit (Ext. 5367) - 236-1222


SERVICES FOR PERSONS WITH DEMENTIA
Alzheimer Society of Ottawa-Carleton - 523-4004
Alzheimer Day Away Programs (West) - 721-6496
Eliz. Bruyere Health Centre Day Program - 241-4971
Alzheimer and Related Disorders Unit (ARDU) - 562-9777
Memory Disorder Clinic - 562-6322
West Geriatric Assessment Outreach Team - 721-0041
Western Ottawa Community Resource Centre
    Day Program for Adults with Dementia Related Illnesses - 591-3686


SENIORS’ HOME SUPPORT SERVICES
Community Care Access Centre (CCAC) (Home Care) - 745-5525
Good Companions - 237-6879
Nepean Seniors’ Home Support - 829-1133
Old Forge Seniors’ Support Services - 829-9777
Ottawa West Seniors Support - 728-6016
Rideau Township Seniors Citizens - 692-4697
Veterans Independence Program - 1-866-522-2122 Eng. 1-866-533-2022 Fr.
Western Ottawa Community Resource Centre - 591-3686

ADULT DAY SERVICES (Referrals managed by CCAC)
Community Care Access Centre (CCAC) 
    Request Intake - 745-5525 
    Centre de Jour Guigues - 241-4070 
City of Ottawa Programs 
    Carleton Lodge - 825-3763 ext. 3120 
    Centre d’accueil Champlain - 746-3543 ext. 25361 
    Cumberland Home Support Program - 834-9195 
    Abbotsford House - 230-5730 
    Good Companions (The) - 236-0428 
    Harmer House Outreach Program - 726-8882 
    Ottawa West Community Support - 728-6016 
    Residence St-Louis - 824-1720 
    St. Patrick’s Home - 731-4660
Victoria Order of Nurses (VON) “Day Away” Program 
        Ottawa West Centre - 721-6496 
        Perley Rideau Adult Day Program (Ext. 8808) - 526-7170 
 Western Ottawa Community Resource Centre - 591-3686

Note: You may refer yourself by contacting the Community Care Access Centre (CCAC) Intake Clerk or you can call the Adult Day Service directly.

ADULT DAY SERVICES (Referrals not managed by CCAC)
Jewish Family Services 
    V’hadarta Alzheimer’s Day Away Program - 722-2225

COUNSELLING & SUPPORT SERVICES
Carlington Community & Health Centre
    General - 722-4000 
    Medical -  722-2161
Catholic Family Services Ottawa - 233-8478
Centretown Community Health Centre 
    General - 233-4443 
    Medical - 233-4697
Children’s Aid Society - 747-7800
Eastern Ottawa Resource Centre - 741-6025
Family Services Ottawa - 725-3601
Jewish Family Services of Ottawa - 722-2225
Lanark Mental Health - 1-613-267-1055
Leeds & Grenville Rehabilitation & Counseling Services - 1-800-267-4406
Nepean Community Resource Centre - 596-5626
Pinecrest Queensway Health & Community Services - 820-4922
Sandyhill Community Health Centre 
    General - 789-6309 
    Medical - 789-7752
Somerset West Community Health Centre 
    General - 238-8210 
    Medical - 238-1220
South East Ottawa Centre for a Healthy Community - 737-5115
Western Ottawa Community Resource Centre - 591-3686
Youth Services Bureau (Evening & Weekend Emergency) - 729-1000 
    East - 834-2660 
    West - 596-5621 
    Central - 241-7788


ADDICTIONS :
Addictions & Problem Gambling Services of Ottawa - 789-8941
Alcoholics Anonymous - 237-6000
Al-Anon Family Group (English) - 860-3431
Al-Anon Family Group (French) - 819-669-0543
D.A.R.T (Drug & Alcohol Treatment Info Line) - 1-800-565-8603
Gamblers Anonymous – Gam Anon (24 hrs) - 567-3271
L.E.S.A. (Lifestyle Enrichment for Senior Adults) - 233-5430
Narcotics Anonymous - 236-4674
OPGH (Ontario Problem Gambling Helpline) - 1-888-230-3505
Overeaters Anonymous (Over-eating, under-eating, bulimia & Anorexia) - 820-5669
Renfrew County Alcohol & Drug Assessment 
    Pembroke - 1-613-732-3356 
    Renfrew - 1-613-432-9855
Rideauwood Addiction and Family Services - 724-4881
Serenity Renewal for Families - 523-5143
Tri-County Addictions Assessment
    Lanark/Leeds/Grenville - 1-800-361-6948 
   
Brockville - 1-800-563-0062
(See weblinks page for additional information for these services.)


HOUSING
Housing Help - 563-4532
Nepean Housing - 727-6651
Social Housing Registry of Ottawa - 526-2088


EMERGENCY HOUSING
Employment & Financial Assistance Branch of the City of Ottawa: 
    For families between 08:30-4:30 pm ask for the Emergency Housing Worker - 560-0622 
    For Residential Care for the Elderly or Special Needs (Ext.26586) - 560-0622 
    Ottawa YMCA – YWCA (24 hrs.) - 788-5063
For Men: 
    Salvation Army (171 George Street) - 241-1573 
    Shepherds of Good Hope (233 Murray Street) - 241-6494 
    Union Mission (35 Waller Street) - 234-1144
For Women: 
    Interval House (24 hours) - 234-5181 
    La Présence - 241-8297 
    Maison d’Amitié - 747-0020 
    Nelson House (24 hours) - 225-3129 
    O’Connor - 237-4669 
    Young Women’s Shelter (16-20 years) - 789-8220


CLOTHING & FURNITURE
Ottawa Neighbourhood Services - 728-3737
Salvation Army Thrift Stores - 726-8891
St.Vincent de Paul Stores - 722-7166


DAY CARE
Day Care Subsidy - 560-6000
Parent Resource Centre - 565-2467

LEGAL SERVICES
Legal Aid - 238-7931

Community Legal Clinics:
Ottawa - 241-7008
South Ottawa - 733-0140
West Ottawa - 596-1641
Family Law Information Centre - 239-1274
Lawyer Referral Services 1-800-268-7568
REACH – Equality & Justice for People with Disabilities -236-6636

GOVERNMENT LEGISLATION INFORMATION
Capacity Assessment Office - 1-416-327-6766
Public Guardian & Trustee - 241-1202
Power of Attorney Kits - 1-800-366-0335

FINANCIAL AID
Employment Insurance: Ottawa - 1-800-206-7218
Renfrew - 1-613-432-4878
Arnprior - 623-3173
Pembroke - 1-613-735-0681
Ontario Works: Ottawa Intake - 560-6000
Southwest District (161 Greenbank Road) - 560-0627
Emergencies: Weekends/Holidays - 580-2400
Renfrew - 1-613-433-9846
Arnprior - 623-5426
Pembroke - 1-613-732-2601
Lanark County (Perth) - 1-888-644-3444
Ontario Disability Support Program:
Ottawa - 234-1188
Renfrew - 1-800-267-9872
Pembroke - 1-800-267-0112
Lanark County (Perth) - 1-800-267-7911
Credit Counselling - 728-2041
Essential Health & Social Services (EHSS) - 560-0631
Ontario Drug Benefits Program - 1-416-327-8109
Ontario Health Card (OHIP) - 783-4400
Trillium Drug Program - 1-800-575-5386


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