Visiting Hours

Hospital Visiting Tips

If you have had a cold or gastro-intestinal bug within the last 3-4 days, you are asked to stay at home and refrain from visiting patients for their protection.

Please follow the hand hygiene instructions when entering the hospital and a patient room.

Children are the responsibility of the visitor not the nurses on the unit. Remember, children become bored very quickly. It's much better to have the child send their get well message with the designated visitor.

Floral arrangements or fruit baskets may not be appropriate for certain patients. It is often appropriate to check with the nursing unit first. If you visit when the physician or other health care professionals are with the patient, please excuse yourself..

Childbirth Program

For visiting policies and hours click here

In-Patient Mental Health Hours:

• Weekdays 4:00 p.m. to 8:00 p.m.

• Weekends 11:30 a.m. to 2:00 p.m. and 4:00 p.m. to 8:00 p.m.
  
  * Patients in this area do not have telephones in their room but if you would like to speak with a patient, please call 726-9877.  

Medicine, Surgery, Rehabilitation & Geriatrics – Level 3 & Level 4

• 11:30 a.m. to 2:00 p.m.

• 4:00 p.m. to 8:00 p.m.
  
  * Consideration will be made for compassionate reasons. Please speak to your nurse.

ICU and Level 3 Constant Care Unit:

• 11:00 a.m. to 1:00 p.m.

• 4:00 p.m. to 7:00 p.m.
  
  * Immediate family only. Please keep visits short.

The ICU environment can be very tiring for the patient due to a combination of factors. Rest plays an important part in the recovery of your family member and we ask your cooperation and understanding in the following hours and restrictions.
Immediate family only - spouse, parents, son, daughter, brother and sister. No children under the age of 12.  Two visitors at a time; maximum of 4 visitors per day.  Infection Prevention and Control recommends no flowers or plants for patients in the ICU.

Cafeteria

The hospital's cafeteria is located on level 1 in the original building.  Breakfast and lunch are available Monday to Friday, from 6:30 a.m. to 2:00 p.m. 

Campus Maps

Queensway Carleton Hospital map.

Irving Greenberg Family Cancer Centre map.

Parking and Transportation

Hospital visitors will access the easy-to-use automated parking system by following these steps:

1. Entry Station: Retrieve a ticket as you enter the parking lot. You are asked to carry this ticket with you as you will require it at the Pay Station. 

2. Pay Station: Two climate-controlled booths centrally located just inside the main entrance to the Hospital and at the front of the lot enables visitors to access the Pay Station units. Visitors scan their ticket at the station and pay the amount shown by coins, bills, or credit card (debit card access available shortly.) The Pay Station machine issues an Exit Ticket required to leave the lot.
   * Visitors can also follow the clear and simple touch-screen option to purchase daily, weekly or monthly passes at these machines. 

3. Exit Station: Visitors will insert their Exit Ticket at the Exit Station. There is also an option at the Exit Station to pay by credit card, bypassing a stop at the Pay Station.
   The current parking rates are -
   0-5 mins: Free grace period
   6-15 mins: $2.00
   16-30 mins: $4.00
   31-60 mins: $8.00
   61-90 mins: $11.00
   91-120 mins: $13.00
   Daily Maximum: $14.00
   
   Weekly (7 day) Pass: $50.00
   Monthly (30 day) Pass: $105.00
   *No refunds issued for parking passes.
   
   Proceeds from parking go to support patient care.

Directions to QCH

If taking Hwy. 416, take the Hunt Club exit and head north on Cedarview Drive. At the end of Cedarview, turn right on Baseline and the hospital will be on your left.

If taking the 417 West, exit at Richmond Road and head west on Richmond Road to the second stop light. Turn left and follow the road to the front of the hospital.

If arrivng by Hwy. 417 East, take the Acres Road exit ramp, trun right at the light and right onto Richmond Road. Turn left at the next stop light and follow the road to the front of the hospital.

OC Transpo bus routes 97, 118 and 152 provide access to the Hospital campus.